Talk to KORAVIS

Answers to the questions we get most

How do I buy a KORAVIS headphone?

All KORAVIS orders are placed on our Amazon storefront, which handles payment, delivery, tracking and returns. Every product page links straight to its Amazon listing.

How long does delivery take?

Delivery windows are set by Amazon at checkout and depend on your location and the shipping option you choose. Your Amazon order page carries the live estimate and tracking.

What if the headphones are not right for me?

Amazon offers a free 30-day refund or replacement window on KORAVIS headphones. Start the return from your Amazon orders page and choose a drop-off or pickup option.

My headphones will not pair. What should I try?

Make sure the headphones are charged and in pairing mode, then forget the old entry in your phone or laptop Bluetooth list and pair again. Keep the device within about 10 metres while pairing.

How do I charge them, and how long does it take?

The M2 and M3 charge over USB-C and the Q1 over USB. Expect roughly two hours for the M2 and about three hours for the Q1. Use the supplied cable where you can.

Can I wear them in the rain or at the gym?

Yes for sweat and light rain — the M2 is IPX6 and the Q1 and M3 are IPX5. None of them is designed for swimming or full submersion, so keep them out of the pool and the shower.

Do you sell wholesale or partner with retailers?

Yes. Use the form on this page with your company, market and expected volumes and our team will reply by email.